Return and Exchange Policy

Shipping Information

Order Processing Time
Once your order is placed, we will arrange shipment within 2 business days.
Package Tracking
After the order is shipped, you will receive an email with tracking information. You can also visit the Track Your Order page on our website to check your order status.
Estimated Delivery Time
Packages typically arrive at your designated address within 10 business days after shipment.

Shipping Coverage and Fees

We offer worldwide shipping to most countries. Shipping fees and customs duties vary by destination. Please refer to the table below for details:

Country/Region	Estimated Shipping Fee (Including Duties)	Estimated Delivery Time
Mainland China	￥50	5-7 Business Days
USA	$20	7-10 Business Days
UK	£15	7-10 Business Days
Australia	A$25	7-10 Business Days
Japan	¥2000	5-7 Business Days
Other Countries	Contact us for a quote	7-15 Business Days

Note: The shipping fee you pay includes customs duties, so no additional charges will apply.

Return and Exchange Policy

1.Eligibility

Handcrafted Products
Most of FlappingWing's products are handcrafted by artisans, resulting in unique details for each piece. Therefore, the products you receive may not be exactly the same as the images displayed on our website. This variation is a hallmark of handmade craftsmanship and does not constitute a quality issue.
Quality Issues
If you confirm a quality issue with the product within 7 days of receiving it, we will arrange a return process for you.
oNon-Quality Issues
· For non-quality-related reasons, we generally do not accept returns or exchanges.
· If you need to exchange a product due to size not fitting, you will be responsible for the return and reshipment shipping costs.

2.Product-Specific Policies

Hair Clips
· If the hair clip is available in multiple sizes (i.e., not "free size") and there is a size issue, we accept exchanges only, not returns.
· The customer is responsible for all shipping costs associated with the exchange.
Rings
· For rings with size issues, we accept both returns and exchanges.
· The customer is responsible for all shipping costs associated with the return or exchange.

3.Return and Exchange Process

Submitting a Request
Please submit your return or exchange request via Contact Us, including your order number and a detailed explanation of the reason for the return or exchange.
Approval and Instructions
Upon receiving your request, we will review it and, if approved, provide you with the return address and further instructions.
Shipping the Item
After sending the item, please provide us with the tracking number via email to confirm the shipment.

4.Refund Timeline

Refunds will be processed back to your original payment method within 5-7 business days after we receive and verify the returned items.

5.Shipping Fees

Quality Issues
For returns or exchanges due to quality issues, we will cover the shipping costs.
Non-Quality Issues (Size Exchanges)
For size-related exchanges (as specified above), you are responsible for all shipping costs, including returning the item to us and shipping the new item back to you.

Special Notes

Handcrafted Variations
Each handcrafted product is unique. Minor variations in color, size, or design are inherent in handcrafted items and are not considered defects or quality issues.
Customs and Policies
We will do our best to assist with delivery delays caused by customs or country-specific policies, but we cannot be held responsible for such delays.
Feather Hair Clips
For our feather hair clips, it is normal for small feathers to shed slightly over time. This is a natural characteristic of the material, similar to how silver jewelry may oxidize. These occurrences are a natural process and do not constitute a quality issue.
Customer Assistance
During customs clearance, you may be required to provide additional information. Please ensure your contact details are accurate and reachable.

Thank you for choosing FlappingWing. If you have any questions or need further assistance, feel free to contact us:

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